|
Right now, we are announcing the basic availability of AWS Help in Korean as your preferred language, in addition to English, Japanese, and Chinese.
As the variety of shoppers speaking Korean grows, AWS Assistance is invested in supplying the best support practical experience possible. You can now converse with AWS Assist engineers and agents in Korean when you make a assistance scenario at the AWS Support Middle.
Now all consumers can acquire account and billing guidance in Korean by electronic mail, mobile phone, and live chat at no added price for the duration of the supported hrs. For each your Assistance strategy, customers subscribed to Enterprise, Enterprise On-Ramp, or Company Assistance plans can get personalised complex assistance 24 several hours a day and 7 times a 7 days in Korean. Consumers subscribed to the Developer Assist program can get complex assistance all through business enterprise hrs typically outlined as 9:00 AM to 6:00 PM in the customer region as set in My Account console, excluding vacations and weekends. These instances could range in nations with a number of time zones.
We also extra the localized user interface of the AWS Help Middle in Korean, in addition to Japanese and Chinese. AWS Guidance Middle will be shown in the language you choose from the dropdown of offered languages in Unified Settings of your AWS Account.
Right here is a new AWS Assistance Middle web site in Korean:
You can also access consumer company, AWS documentation, complex papers, and help community forums in Korean.
Finding Commenced with Your Supported Language in AWS Assist
To get started off with AWS Assist in your supported language, create a Aid case in AWS Assistance Middle. In the ultimate move in generating a Guidance scenario, you can select a supported language, these as English, Chinese (中文), Korean (한국어), or Japanese (日本語) as your Desired contact language.
When you select Korean, the tailored get hold of solutions will be demonstrated by your assistance prepare.
For example, in the circumstance of Primary Support system buyers, you can choose Website to get guidance by way of electronic mail, Cell phone, or Reside Chat when obtainable. AWS shoppers with account and billing inquiries can obtain guidance in Korean from our buyer support representatives with proficiency in Korean at no extra price tag throughout company hrs described as 09:00 AM to 06:00 PM Korean Common Time (GMT+9), excluding holiday seasons and weekends.
If you get technical help per your Guidance strategy, you may perhaps pick out World wide web, Phone, or Stay Chat dependent on your Guidance system to get in touch with assist workers with proficiency in Korean, in addition to English, Japanese, and Chinese.
Listed here is a display screen in Korean to get complex support in the Enterprise Assistance program:
When you build a help scenario in your preferred language, the case will be routed to assist personnel with proficiency in the language indicated in your most well-liked language choice. To master extra, see Having started out with AWS Help in the AWS documentation.
Now Obtainable
AWS Assist in Korean is now out there nowadays, in addition to English, Japanese, and Chinese. Give it a consider, understand much more about AWS Assist, and send feed-back to your typical AWS Assistance contacts.
– Channy
This report was translated into Korean (한국어) in the AWS Korea Site.